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Return&Exchange/Refunds Policy

 

Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

 

  • Start the return process within 30 days of receiving your item.

  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

  • Ship the product as soon as possible so it arrives at our facility within 45 days  of receipt of the item.  



How to Return an Item

Click to log into My Account . 

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

 

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund** 

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply.

 

Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still be able to start a return after 30 days.
  if you need to return an item outside the 30 return time frame. We would be happy to see how we can help. my email:leaogift@gmail.com

 

 

Non-Returnable Items

What Items are Non-Returnable ?

In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply. 


Health and Beauty

  • Perfumes and Fragrances

  • Skin Care Products

  • Makeup and Nail Care Products

  • Personal Grooming Products

  • Aromatherapy and Massage Products 

  • Vitamins and Supplements

  • Medical Supplies and Equipment

  • Dental Care Products

  • Insect Repellents and Sunscreens

Personal and Perishable Items

  • Intimate Apparel

  • Body Jewelry

  • Products containing food items

  • Flowers and Plants

Other Non-Returnable Items

  • "As is" and "Final Sale" items

  • Ink Cartridges

  • Factory-Sealed sports collectibles

  • Club O Membership

  • Gift Cards

Non-Returnable If Opened

  • Mattresses

  • Mattress Toppers and Pillows

  • Items sold in bulk or by the case



Non-Returnable if worn, or if tags/liners are removed

  • Swimwear

  • Designer Clothing

  • Designer Handbags and Accessories

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details. 

 

International Returns

What is Our's International Return Policy?

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. We inspect all returns, items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery.  If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

 

 

Are there any rules or exceptions to the International return policy?

  • Non-Returnable Items
    Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.

  • Defective Product and Returns Due to Our Error
    Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.

 

Can I get an exchange, or replacement?

At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item.

 

How do I return my International order?

To initiate a return on an international order, you must contact us email:leaogift@gmail.com within 30 days from the date your package arrives at your doorstep to create a Return Authorization.

Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.

  • Print out the documentation provided (Commercial Invoice and/or Return Label).

  • Place all items being returned in one parcel.

  • Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.

  • Follow any additional instructions provided via email along with the return shipping address.

 

 

Refund Policy

What is Our's Refund Process?

We inspect all returned items when they arrive at our processing facility. If your return is a result of an Overstock error or defective product, we will refund the full cost of the merchandise and original shipping charges.


You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:
 

  • The time required for return shipping (up to 14 days)

  • Product inspection at our return facility (up to 5 business days)

  • Processing from your financial institution (up to 5 business days).


You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.